I have been a loyal AT&T customer for 18 years. Home phone (wireline), 4 wireless lines, and U-verse U-450 with 18 Mbps Internet service brought my total monthly AT&T bills to almost $600. You would think I should get at least reasonably good service, right? Well, you would be wrong.
Until recently, I had combined billing on my wired home phone and my 4 wireless lines. Every month I would pay the combined bill on the 2nd of the month, and AT&T Home would send AT&T Mobility the wireless portion of the bill by the 25th of the month.
On December 19 I cancelled my home phone service. On December 25, unbeknownst to me, AT&T Home DID NOT send to AT&T Mobility the payment I had made on December 2.
On January 2, I made another payment to AT&T Home (silly me, I wanted to settle my final bill). But on January 12, I got a message from AT&T Wireless that my account is Past Due. I called several times, and a few AT&T service reps tried to help. The AT&T Home people acknowledge that they have received all my payments, totaling almost $500, but cannot tell me why they have not sent one cent (pun intended) to AT&T Mobility.
After repeated phone calls, I was told that one of their agents had written in my account notes the following statement: "Need to collect detailed information, opening a case for investigation". That was 6 days ago, and I still haven't heard anything.
I don't know what to do. AT&T Mobility keeps harrassing me, and AT&T Home is completely indifferent since I already canceled my service. I guess my only recourse is to pay the AT&T Mobility bill again, and then take AT&T Home to court to recover my payments. Am I right? Please help...