long hold times
I've been calling since last week to get help with my FAN discount but each time I call I have to wait on hold for more than hour and still not able to speak with somebody. Is there an email I can use...
View Articledata overage
i am so very frustrated w my IPhone 6+. Every few days I am getting billed a $15 overage charge. I have $30 on my bill already this billing cycle. This is so ridiculous
View ArticleWorst experience....
...with AT & T customer service, and it's still unresolved. It's been ongoing for several weeks now. LONG story. I was erroneously charged for a device that was not mine, which meant an activation...
View ArticleMy worst experience with ATT
As a 3 years customers, I can't understand and accept why ATT could access my account and add a tablet with charge, and then immediately removed the tablet but leaving the over charge on my accont. I...
View ArticleFraudulent Billing / Service and Security Issues
I would like to be contacted by AT&T's highest customer care department due to fraudulent billing tactics I have identified as well as service and security issues.
View ArticleWhy did i get charged more than my plan?
So i have the $45 auto refill go phone plan and i just got charged $58.... Anyone know why? I checked and im still on the $45 plan.
View ArticleData
I just recieved a message saying that att doubled my data. Will this increase my bill? If so I did not agree to this change.
View ArticleDouble Charges when changing plans
I changed my att wireless plan. When I received my bill it was prorated which was to be expected. From 8/18 - 8/23 I was charged for my old plan. Then from 8/17-9/17 I was charged for my new plan....
View ArticleRollover Data
Good afternoon, I was recently charged for several extra data packages, even though I still have plenty of rollover data avaiable. So I'd like to understand why I was charged when I reached 100% of my...
View Articlebilling costumer service
I called and spoke with billing dept. I had 2 separate issues. I spoke with a female with Indian accent. I told her that a movie had been purchased on my acct that I didn't make and I wanted it taken...
View ArticleProblem scheduling late payment on mobile.
Hey there!I am trying to schedule my LATE payment for the 7th through my mobile. But, when I summit the scheduling, it blanks out. I need to make sure this is scheduled so my phone won't get cut off.I...
View ArticleCharged Early Termination Fee Because Palisades Store Couldn't Follow Directions
I recently got into a contract with AT&T with a Blackberry Classic Phone. I chose AT&T because you were one of the last few carriers to carry Blackberry. I got the phone and I had it for about...
View ArticleHow Can I get AT&T to credit me for erroneous data overage charges
The last 3 monthsi have been getting a crazy amount of data overage charges and no one in customer service can tell me why.I have done nothing new with my phone since I bought it 15 months ago but in...
View ArticleHow a 10yr. loyal customer is treated...
1 ..I'm a loyal customer for 10 years. I always a payment arrangement every month due to only getting spider once a month. Out of 10 years I missed 2 payment arrangements *according to your service...
View ArticleI want to know how many taxes should I pay in California.
I want to upgrade my Mobile Share Plan to 5GB(No Contract). I already have 2 lines, So I should pay $95($100-$5 Corporate Discount) basically,I come frome San Francisco,CA. I want to know how much...
View ArticleRestoring service
Can I get my service on of I paid about 2/3 of the bill and pay rest in 3 days? I need to see how my bill was that much when it's normally 300 a month.
View ArticleUnjustly cut off
If some of this is not make sense is due to Siri in the unreliability of AT&T services and support and shipping and overall customer satisfaction which sucks. You have cancelled my account...
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