As a 3 years customers, I can't understand and accept why ATT could access my account and add a tablet with charge, and then immediately removed the tablet but leaving the over charge on my accont. I questioned them by phone 5 times about the over charge, they never helped me in last 4 times, they even very rudely asked me to make the payment FIRST, and then ask the question, FXXK! As a stealer who took money from my account, you are so pround and so rude, why?? I wonder this is not their first time to do so, I am not the first one to be suffered.
Finally, on the 5th time, when I went to the store, infront of a manager, I called the customer service, the guy who answered my calling, checked the details on my account and admitted that there is a mistake created by ATT. I need a clear explanation---who accessed my account and added this over charge wihout my authorizing? tell me please!!!!