Details missing on some text and talk itemized monthly usage on my bill
Why don't some phone numbers or email addresses show in the details on my monthly bill and usage reports?
View ArticleCancel schedule payment
I need to cancel the payment that I have schedule for 8/28/15. $205.00. I will have to get back with you on when I can schedule that payment I need to look at my bills to make sure I'll have the money....
View ArticleWhat is up with your stores ?
I am an employee that works in a call center. Everyday I am yelled at cussed at by our customers. Nature of the beast sure. However there is a trend. AT&T Stores and Third party vendors. Everyday I...
View ArticleHmmm?
Why is my bill so large still? I have called on s few different occasions to try and alleviate my bill of so much of the $$,, but am still paying far too much for two lines??? $203.00.. Please help, I...
View ArticlePhone Bill.
I need to know what my phone bill would run a month for 15gb of data, unlimited texting and calling for 2 smart phones.
View ArticleChanging Due Date
Changing the due date is a total scam. Basically AT&T is charging us for coverage that we are not recieving with the change of dates. I have tried to contact them however each time I call I speak...
View ArticleMisinformed by a customer service rep
Yesterday I spent hours trying to order a new phone and upgrade with the Next plan. During the chat sessions I was told so many different things and most of those things turned out to be incorrect. It...
View ArticleAT&T Commitment Delivery Failure
I am AT&T customer since Aug-2013 after moving from Japan. I was told that AT&T is big company with largest network, good ethics & delivers customer committment. On Monday (Aug-17,2015),...
View ArticleATnT changed the wireless plan without consent. Twice!
Hi,I have been a loyal AT&T customer since 2008.In 2010 I upgraded to get a Blackberry and with it I got the now grandfathered unlimited data, 450 min and 200 msgs plan - that has always been...
View ArticleAutopay
Autopay came from my account on an unauthorized day. Not sure why my payment was pulled a week prior to the due date, for this month, when several months prior it had been pulled the 24th of each...
View ArticleLoyalty discounts
How about automatic loyalty discounts for long-term customers? Say, $5 off your bill every month for customers who have been with AT&T for 5 straight years, $10 every month for 10-year customers,...
View ArticleBilling
Made an arrangement because my bill has been so high..they suspended my service before it was due. Have not been very happy with att lately.
View ArticleTime shown on usage reports
It appears the time shown on usage reports is central time zone. Is this correct even though I live in eastern time zone?
View ArticleWhy, and how do you think this makes me happy?
I've had service with you for 6 years and my bill always has been do the 23rd which I paid in full on time. I go in today 8/20 and it says I'm past due cause my due date was changed to the 19th which I...
View ArticleDue date change has created a repeat billing for same cycle:
Att has ALWAYS billed one month in advance. This is why the first bill is extremely high, correct? That being said, since the "new change in billing due dates", I have been billed for July FOUR times....
View ArticleConcerns about a payment
yes I have a huge concern about another payment coming out this month. I didn't receive confirmation of when it will be drafted out.
View Articlechange in the billing date.
I have been with att&t for 15 or so years now. My bill has always been due on the 21st of each month, for 2 months in a row now i am signing on to pay my bill and see a past due notice, seems my...
View ArticleA very unhappy customer
To start off, im a customer of AT&T since Cellular One. Currently, I'm on a family plan. The plan consisted of me, my brother, and a former boyfriend of my mother. We did this because it was better...
View ArticleAtt changed my plan without my permission! And is overcharging me
I have been with att since they bought out Cingular and was with Cingular for many years. I was grandfathered in to the old data plan which was unlimited! I decided to get a portable wireless internet...
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