I am AT&T customer since Aug-2013 after moving from Japan. I was told that AT&T is big company with largest network, good ethics & delivers customer committment. On Monday (Aug-17,2015), AT&T agent told me that he will get me the new phone to retain my loyalty to AT&T and the new phone will only cost me one time activation charge of 45USD and monthly increase in 6.99 USD for insurance. I asked him three times. "That my current monthly billing will not change at all except the 6.99 USD increase: and each time He said, YES. I told him, I can accept the new phone and click on link only if he confirms one more time that only increase will be 6.99 USD in my monthly bill. He said YES. Today I got new phone delivered to me and after couple of seconds I got SMS from AT&T that there will be increase in 15USD also everymonth for mobile share value. so total increase will be 21.99 USD each month. I believe, a great company like AT&T should deliver the comittment made to customer after repeated verification. If there was mistake in communication by company agent then company should take the responsibility and don't let it become the customer pain.