How long until shut off?
As stated in my previous post I've never been shut off before or just not made a payment. Due to my father's passing I fell behind on this bill. I am not able to make payment by cut off today. My...
View ArticlePoor Customer Service
We have has constant issues with poor customer service from AT&T Wireless; both with our local store and the customer care line. The local store sold us the Next plan without clearly explaining...
View ArticleSuspended service
I made payment arrangements for the late payment. Now my account is suspended. How do I get it back on?
View ArticleReturned iPhones are STILL pending on my account
Hello, I have had roughly 18 conversations with customer care regarding (2) iPhones I returned to att. Att acknowledged about 2 weeks ago that they "found" the phones in their system. Att received...
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I was told I would get $100 credit for porting. Now AT&T says only if I...
I purchased a phone for my grandson prior to AT&T nixing the 2 year contract prices. I was told then that because he is porting from T Mobile we would get a $100 bill credit after a few months of...
View ArticlePayment date/ Billing cycle
My bill was always due on the 10th. ATT switched it to the 1st, ok....Now I just paid my bill on the 27th of month and it says it's past due?! Why is it past due?
View ArticleWhen were we supposed to be notified of the $20 upgrade fee
I recently upgraded from iphone 5 to an iphone 6S. I was fully aware that under the Next plan I would be billed a certain amount each month. When I signed up in the store, I paid taxes on the device,...
View ArticleHow to reach AT&T??
My service was suspended due to an overdue balance. I knew it was late but not that late. I can pay some of it today but not all of it until Friday when I get paid.I use my phone for work. I can be...
View ArticlePaid off exhusbands cellphone so I could cancel his phone and are still...
My sister recently got divorced and AT&T would not let her cancel his phone until she paid off the mobile device in full. she did and is still receiving his charges on her bill. she recently called...
View Articlereturned payment
A scheduled payment was returned twice due to fraudulent activity with my checking account. The bank notified me and its cleared now. Will at&t automatically try a 3rd time or do i need to resubmit...
View ArticleBill
Since December my payments have gone up?? I would like to know why? I can't see how. Because it has been they same payment before then for a couple of yrs?!
View Articleretiree discount
I have tried for over a month for my retiree 30% discount. I'm told go to att.com/dep and when I do site is down. I cannot get anyone to help
View ArticleI paid for my at&t go phone service and a few days later it said the balance...
I paid for the plan, it said it went through I got the confirmation and stuff, and a few days later I haven't been receiving messages and my balance says it's at $0.00... I don't know what to do.
View ArticleDelay in Bundle Directv, Data Phone Plan
I signed up for the Directv bundle at the end of January. This was suppose to be for 4 phone with unlimited text/talk/data, directv and combined billing. My billing has been combined, Directv has been...
View ArticleRemove line with active installment plan
we have a family plan and one member would like to remove his number from our family plan and get his own plan elsewhere. He has an unlocked phone which he purchased separately from at&t and then...
View Articlesales reps. not up front about charges and fees
i switched to att and now i know this was a Big Mistake..the sales reps. has one thing in mind and that is to make a sale...if i had been informed about ALL the extra fees and charges that would be on...
View ArticleRestore service
If I can only pay my past due amount will my service be restored? And how long will it take?
View ArticleIs it possible to split online payments with different Credit Cards?
Hey guys, I was wondering if it is possible to make a separate payment online that is part of the total bill using a different payment method. I am on my parent's wireless account and just give my dad...
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