Overcharged on previous bill
I was charged activation fees for two new devices added to my account at the end of December, after having been told those charges would be waived.
View ArticleWrong Information from AT&T right from Sales team to chat agents.
I am totally disappointed with the wrong information provided by AT&T sales person and the chat agents. here is what happened. The sales person told that the mobiles (with AT&T NEXT plan) can...
View ArticleUpdate
On Feb 1st my device went into a upgrade mode just when I was trying to make an important call and I could not turn my phone off or get the battery out of kyocera phone to stop this upgrade from Att....
View ArticleNo refund after canceling the wireless account?
So, I cancelled my AT&T wireless account after 2 days into a new billing cycle (switched to Cricket wireless), but when the bill got generated a couple days later, it included the entire billing...
View ArticleBill Credit for New Line - Escalation Procedure
I have added new line to my existing ATT Wireless account back in Jun 2015. I have ported number from different carrier to ATT for my new line. At that time ATT offered $200 bill credit for activating...
View ArticlePROBLEMS I HAVE HAD TRYING TO CANCEL MY WIRELESS HOME PHONE AND MY MOBILE...
IT ALL STARTED ON JANUARY 18, 2016 WHEN I SPOKE TO SOMEONE NAMED LARISSA. I TOLD HER THAT I WANTED TO CANCEL 2 NUMBERS ON MY ACCOUNT, SHE SAID NO PROBLEM, WHAT IS YOUR 4 DIGIT PASSCODE? I TOLD HER I...
View Articleemployer discount
Through my employer I am eligible to receive a 25% discount monthly. I verified my work email address and they said that I qualified. They sent me the email step 2 to shop now. It said to click on...
View ArticleBilling issue
I paid my bill on the phone on Jan 13th and have a confirmation number and sent in a bill last week for this month and you all suspended my account saying you've not received two payments what do I...
View ArticlePaying bills on the due date
I'm just wondering if a payment made on my exact due date would be considered late? I had to pay a $500 deposit when starting a new phone service contract and I can not have any late payments in order...
View ArticleExtra data did not roll over
I bought an extra GB of data last month for $15 and only used .1 of it. Why did it not roll over into this month?If it does not roll over, AT&T should allow users to purchase data in smaller...
View Articleworst possible customer service
who runs ATT customer service team? I have spent over 6 hours over the past few days trying to resolve a fairly simple problem. The last representative was able to help me within 5 minutes of speaking...
View ArticleInsurance claim
My phone was recently purchased and has since been lost. At the time of the loss I owed over $5oo.00 on the phone. I made my claim and had to pay $99.00 for the replacement. Question is ...do I still...
View ArticleWhy can't I add $100 for a year of service to my account?
I normally refill my GoPhone account once per year by paying $100. Since I hadn't used my phone a lot in recent times, my account balance had built up to over $450 when I was ready to do my next...
View ArticleRescheduling a payment
Have others had issues with rescheduling payments? I've been a customer for years. I called to reschedule a payment, attempted on line and been told that due to the new system, I wouldn't be able to...
View ArticleMessage log
I have recieved a text from 000-073-2873. Who is this from? I Also have one from 000-083-7401, who is this? It shows up on my message log/bill
View ArticleSuspended service
My services have been suspended because I had set up a late payment last month to pay the rest of that bill this month and the money I was going to use to pay it didn't come that day but is tomorrow...
View ArticleMobile Phone Bill
Where can I view activities on my mobile phone?Can I pay my mobile phone bill via ATT account or ATT customer service?
View Article