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Overcharged on previous bill

I was charged activation fees for two new devices added to my account at the end of December, after having been told those charges would be waived.

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Wrong Information from AT&T right from Sales team to chat agents.

I am totally disappointed with the wrong information provided by AT&T sales person and the chat agents. here is what happened. The sales person told that the mobiles (with AT&T NEXT plan) can...

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Update

On Feb 1st my device went into a upgrade mode just when I was trying to make an important call and I could not turn my phone off or get the battery out of kyocera phone to stop this upgrade from Att....

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No refund after canceling the wireless account?

So, I cancelled my AT&T wireless account after 2 days into a new billing cycle (switched to Cricket wireless), but when the bill got generated a couple days later, it included the entire billing...

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Bill Credit for New Line - Escalation Procedure

I have added new line to my existing ATT Wireless account back in Jun 2015. I have ported number from different carrier to ATT for my new line. At that time ATT offered $200 bill credit for activating...

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Prior billing

Can I get copies of my bills from June to December of 2010?

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Billing

Can I pay my bill with reload netspend? If so how

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Bill

Call at the about bill

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PROBLEMS I HAVE HAD TRYING TO CANCEL MY WIRELESS HOME PHONE AND MY MOBILE...

 IT ALL STARTED ON JANUARY 18, 2016 WHEN I SPOKE TO SOMEONE NAMED LARISSA. I TOLD HER THAT I WANTED TO CANCEL 2 NUMBERS ON MY ACCOUNT, SHE SAID NO PROBLEM, WHAT IS YOUR 4 DIGIT PASSCODE? I TOLD HER I...

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employer discount

Through my employer I am eligible to receive a 25% discount monthly. I verified my work email address and they said that I qualified. They sent me the email step 2 to shop now. It said to click on...

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Billing issue

I paid my bill on the phone on Jan 13th and have a confirmation number and sent in a bill last week for this month and you all suspended my account saying you've not received two payments what do I...

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Paying bills on the due date

I'm just wondering if a payment made on my exact due date would be considered late? I had to pay a $500 deposit when starting a new phone service contract and I can not have any late payments in order...

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Extra data did not roll over

I bought an extra GB of data last month for $15 and only used .1 of it. Why did it not roll over into this month?If it does not roll over, AT&T should allow users to purchase data in smaller...

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worst possible customer service

who runs ATT customer service team? I have spent over 6 hours over the past few days trying to resolve a fairly simple problem. The last representative was able to help me within 5 minutes of speaking...

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Insurance claim

My phone was recently purchased and has since been lost. At the time of the loss I owed over $5oo.00 on the phone. I made my claim and had to pay $99.00 for the replacement. Question is ...do I still...

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Why can't I add $100 for a year of service to my account?

I normally refill my GoPhone account once per year by paying $100.   Since I hadn't used my phone a lot in recent times, my account balance had built up to over $450 when I was ready to do my next...

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Rescheduling a payment

Have others had issues with rescheduling payments? I've been a customer for years. I called to reschedule a payment, attempted on line and been told that due to the new system, I wouldn't be able to...

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Message log

I have recieved a text from 000-073-2873. Who is this from? I Also have one from 000-083-7401, who is this? It shows up on my message log/bill

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Suspended service

My services have been suspended because I had set up a late payment last month to pay the rest of that bill this month and the money I was going to use to pay it didn't come that day but is tomorrow...

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Mobile Phone Bill

Where can I view activities on my mobile phone?Can I pay my mobile phone bill via ATT account or ATT customer service?

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