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Why can't AT&T explain why my bill jumped by $10/month
Thank you for your patience! Your AT&T Representative will be with you shortly.Welcome! You are now chatting with 'JohnJohn : Thank you for using AT&T Chat Services today. I will be happy to...
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Final month charges charged for the entire month
Hi, I recently disconnected my service with AT&T and i see my account has been charged for the entire month even though i have used the service for just one day The customer representative told me...
View ArticleWhy does anyone still use ATT?
I've been going through THE worst customer service experience of my life this week with ATT. Long story short: ATT cancelled an order for an upgrade for no good reason (possible fraud, they say)...
View ArticleNext plan not working for my family
Hello, I like the next plan, it took a while to understand but I know about all of it now and it makes sense, very logical way of doing things.... IF you are paying for the bill AND your phone. The way...
View ArticleWHY DOES ATT MAKE YOU PAY TO UPGRADE NOW?
I'V BEEN WITH ATT SINCE BEFORE THEY TURNED TO CINGULAR REMEMBER? THEY WERE CINGULAR FOR ABOUT A MINUTE THEN BACK TO ATT? WELL I THINK ITS A LONG TIME AND NEVER CHANGED. THEY ALWAYS LET ME UPGRADE AND...
View ArticleMisled on iphone 6 promotion, at&t cancelled $25 line discount
Has this happened to others? I'm a 15 year AT&T wireless customer and decided to take advantage of an iphone6 promotion in September. We bought the iphone at Sam's Club on an AT&T contract. The...
View Article$170 a month for 2 Phones sharing 3gb's?
How is this a good deal? What's going on here? The 2 phones cost about $25 each until payed off ($50). So $120 to share 3gb's is AT&T's way of saying thanks for the 15 years of service? $60 a...
View ArticleWaiting for my phones to come back on
Yes my phones were turned off, I paid the bill, but they are not on yet. What do I do, cause I can not call to inform them
View ArticleLied to!
My family was lied to by your company. We were told one thing and now something totally different is on our bill. We have been with at&t for 10 years and this is such bull crap! If we were told the...
View ArticleMisleading Upgrade on Black Friday Special
I have the 10GB for $160 plan that was advertized on tv. I upgraded to it on 04/06/2014 after chatting with a representative online who did not advise me that if I upgraded, it would no longer be...
View ArticleSad day for a 12 year old
My 12 year old son wanted and iPhone 5s.What a great opportunity for a life lesson!I told him he has to do a job and earn the money to pay for the phone and it's monthly costs. He agreed and was...
View ArticlePayment Arrangements during Supensions
Is it possible to make a payment arrangement during a suspension period to get your service turned back on?
View Articleinvoluntarily disconnect want to reactivate
I received a bill that was high because a phone insurance claim was added to it.. I was involuntarily disconnected. While trying to pay I lost my job. My bill is now 1,500 something. I have made a 90...
View ArticleReturned phone but ATT continue send harassing text and emails requesting...
On 10/27/14, I contacted ATT to discuss my dissatisfaction with Samsung Galaxy Mega phone. Manual (ATT rep) and I reached an agreement that if I returned it, ATT would replace it with a Gallaxy S4....
View ArticleWhy are the customer service reps so rude?
My experience is about 80% negative when dealing the reps on the phone. AT&T is notorious for bad customer service. When will they teach their employees to be polite? Just curious is the company...
View ArticleIf there was any doubt why I moved from AT&T after 16 years
So I moved my family plan to Verizon. I ported 1 line on Nov 22, 2 lines on Dec 1st and the last one, I did not get to activating until Dec 3rd. AT&T billing cycle closes Dec 2nd.So for 1 day, that...
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Question about Auto Pay due date
Does anyone know if you can choose a date that the money is deducted from your account or do you have to settle for the time of the bill date? I used to have it but the date that they took the money...
View ArticleHorrible Switch to AT&T - Now Stuck for 2 Years
I switched to AT&T this past month. In doing so, I ported a line over and ordered 3 new lines along with 3 new phones. First problem: When I was porting my line, I asked if there was anything...
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