I have the 10GB for $160 plan that was advertized on tv. I upgraded to it on 04/06/2014 after chatting with a representative online who did not advise me that if I upgraded, it would no longer be $160.
I upgraded my phone online with Best Buy and was never advised I would loose my discount. I did not receive any texts, emails nor mail as the supervisor suggests. I can not afford a $75 increase and no one I have spoke with seems to want to help. I have never had a problem upgrading and have been with at&t since they took over Cingular. Had I been made aware, I would have only upgraded the one phone that was broken. I am very dissatisfied at the lack of concern your customer service has over keeping a customer. I chatted with Mary lastnight and today I called customer service and spoke with a supervisor who could not care less if I left AT&T or not. My mother keeps all her text and she never received a text about a change in price. My brother would have known I was upgrading his phone for Christmas had he got a text so I know he did not get one either. I have all my emails....I did not recieve any notification and am very unhappy. I am not asking for much, just to keep my contract as it was, like the email from Best Buy says... The $120 for upgrading 3 phones is crazy, but at this point, I just want my bill back to where I can afford it. Please get back with me!
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