Wrongful billing
My name is Elva and I have absolutely no accounts with AT&T and yet I was charged $50 ?? I would like you to please look into this and cancel my card from your system and I want my $50 back please,...
View ArticleCustomer Relations is a joke!
I had an issue with trying to cancel the service on one of my 3 phones. It was stolen and I didn't have a problem paying for the phone but did have a problem having to pay for service. I called cs...
View ArticleNot honoring promotion
I have been an AT&T customer for about a year. I signed up with Direct TV and they had a partnership at the time with AT&T for internet services. When AT&T purchases Direct TV, they ran a...
View ArticleI have never been so disappointed with AT&T
It may actually be that I've never been so disappointed in another company period. That's only because I hold AT&T to a much higher standard than the behaviors and and practices I've witnessed...
View ArticleHorrible Service!
Hello All, I recently had quite the debacle with AT&T's Warranty center. I'll start at the beginning, I received a brand new defective Galaxy Note 5. The battery would barely hold a charge and was...
View ArticleRefusal to help a senior citizen
My Dad is 92 years old, a long time ATT customer and a WWII vet.He uses his cell phone maybe an hour a month He was denied the FAN military discount claimimg it can't be applied to his senior plan...
View ArticleExtend my late payment
I have been with AT&T for a long time, I would like to get help on extending my late wireless bill. I have called customer service 3 times today to extend this with no success.AT&T has always...
View ArticleRefund of security deposit
my husband and I are in the United States on a military exchange program. Because we don't have a credit score we had to pay a security deposit of $500. $5 a month was credited to our account,...
View ArticleLate Payments
So in order for me to get my service back on I would have to pay the full amount. But I can't & I can't even make a late payment? Please someone help me.
View ArticleMilitary Deployment
I am currently deployed and while i did a military suspension of my account prior to me leaving. But a couple months ago I checked my bank account and noticed that I was still being charged. I left el...
View ArticleAccount Managers would be more Helpful
Hello. I've been dealing with AT&T over several billing errors over the span of about a year for a while now. I have a suggestion that AT&T use Account Managers to personally oversee and assist...
View ArticleGetting charged way too much for data
Has anyone else had problems with them charging you 14gb over your data and you don't even use it ? When I first switched over to the AT&T next I was told it was going to be cheaper then the last...
View ArticleCan I get an extension on my bill?
Hi, my name is Emanuel Gerdes and I have at&t wireless service. I've received a disconnect notice for a bill and I won't be able to pay it until the 26th of this month. So I was wondering if I can...
View ArticleAT&T Customer
Customer Service Is the worst I have ever had to experience in these past two days.Have been a loyal customer for twenty years. I am considering taking my entire $450.00 account to Verizon. Was...
View ArticleNeed to settle my old bill.
I need to know how to settle my old account ? Because of the wrong data being entered. My account was disconnected. I asked for a temporary disconnection but my account was closed. I was still making...
View ArticleCustomer service
After spending over an hour on the phone with two very nice and helpful customer service assistants, I was transferred to a third to address yet another change. She refused to give me any information...
View ArticleATT is not honouring the words of reps
I bought two Iphones 6S and returned after 11 days.. as per the website i need to pay only the restocking fee as its still withing 14 days. I checked with a rep named Joseph M and he confirmed thats...
View ArticleSecurity deposit refunds problem
I joined a family plan since 2013, and i think i fulfill all the requirements to get my refunds back. My leader of the family plan said she have been applied check refunds many time, but i still...
View ArticleLate payment
Hi, I have a balance on my phone bill about 5 to 6 months and I was wanting to know how much I owe because I can't log in to my AT&T account. My name is Junel [Edited for privacy-please do not...
View Article