Why does AT&T have bonuses to become a customer but not to stay one.
Every time I contact AT&T about service I'm not happy with they make huge bonus offers if I purchase more services. If they can make those offers to new customers why can't they give me the same...
View ArticleWhen will my auto pay come out of my account?
When will my auto pay come out of my account
View ArticleBad Customer Service
My phone was stolen.When I got it back Att charged me 3 months servicePlus bounce check fees plus activation feeOn phone 1 hour 45 min with no resolution
View ArticleHELP!!!
A couple months ago I had my service transferred because I had moved just a mile down the road. All I asked for was a transfer of service, nothing more. When I received my next bill I was surprised to...
View Articleusage detail showing more texts than I actually received
I received a text yesterday, but my usage shows I received 11 texts from this person over a 3 minute period, but I only received one, only one was sent. Why would that happen?
View ArticleMonthly charges includes insurance and protection fees.
one friend is in my family. everyone is charged 15$ every month, but he is charged 25$. I searched bill and it says it includes insurance and protection. I do not know why. Can he cancel the insurance...
View ArticleDiscrimination
I have yeses the same debit card (issued by Social Security Disibility) since purchasing this phone & phone contract thru a AT&T store in Sept 2014. I have had my account set up paperless using...
View ArticleDecember 2015 Phone Deal not reflected in my Bill
I switched to AT&T in December, and at the time there was a special promotion which should have resulted in a "buy one, get one" on Apple iPhone 6s. This month I see the installment purchase price...
View ArticleAT&T Refuses to Refund after Improper Billing
We've noticed on a recent bill that AT&T has been improperly billing us for device insurance and support. When brought to the attention of customer support, who acknowledge the error was with...
View ArticleCare to hire the roaming service, you can go very wrong
I tooknineyearsbeingclientat &t, hireroamingthis Decemberto goon a cruisethatwould befor hoursat 3 countries,servicecertainly verybad because ittook aphone tocontact ifhelp was neededand try...
View ArticleAtt sucks at communication
I have called, emailed, and tried to get Att to stop sending me updates and billing information for someone else's account. I don't have an Att account. I'm not LAURA my name is David. I know this...
View ArticleSign on for two years of service and get stuck with a 50 dollar charge
Why is it you spend 300 or more on a phone then sign on for two more years of service then get stuck with a 50 dollar charge for upgrading , fees , fees , and more fees is all I'm seeing here, way to...
View Articlebogus data overages
I have called at&t for the passed 6 months about invalid data overages. I am certain that anany time I've used internet on my cell I have been connected to a WiFi network. Apple has examined my...
View ArticleInternational Data Robbery!!!
I was on a cruise last week and while in St. Thomas I logged onto free wifi to check work emails. I then reboarded the ship and did not realize I had not turned my phone off. After an 30 mins I...
View ArticleAsk Customer service a question
Hello, I am not able to make my payment for [edited for privacy – please do not post personal information] until the 25th. I tried to set up payment but it will not allow me to change the date to...
View ArticleTrying to set up a different payment arrangement so that my service isn't...
I wanted to see if I can make a payment on the 29th of January talking care of the full balance so that my services won't be interrupted.
View ArticlePoor Customer Service
I called customer service to get a better understanding about my bill and received the most horrible service ever!!! The customer service agent and manager on duty could not provide me with the name of...
View Articleform of payment problem
Why now after using my debit card to pay my phone bill is AT&T telling me is a gift card and won't except my card?
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