How do I get passed the canned answers from Customer Service for a payment...
There seems to be a new process with Customer Service that only allows unhelpful canned answers from the Rep and the Supervisor. How do I get passed this nonsense and get to someone who can actually...
View ArticleExtend payments over time
My phone bill for next month is over $1500. Can I make arrangements to pay this over the next few months?
View ArticlePlease help
My phone is off because I have been in the hospital just got to my sons home I am 73 years old and was choked by my husband while getting things from home. I need my service please. I'll have money in...
View ArticleBilling issues
How do you get a manager to call you? I have wasted 30+ minutes of my time on two separate occasions to try to get my bill corrected and have asked twice for a manager to contact me (ATT CSR supposedly...
View ArticleSays my account isn't eligible for split or late payment
I have always paid any payments I've had in the past even if I had to make it late it was still paid but now it says my account isn't eligible for split/late payments.
View ArticleATT bank account info
Good Morning, I am contacting you because I would like to set a bill payment trough my bank online to pay my GoPhone plan. In order to do that I need ATT bank account number et ATT address. Where can I...
View ArticleATT! cheating on plans and keeping charge me monthly!!!
Hi I recently change to Verizon to At&T since 3monthAt&T every month overcharge my bill I called them every month appeal and the adjust my bill every month At&T so cheating bill and each...
View ArticleReport a Sales Rep
Hello, I am extremely unhappy with information that was given to me at an AT&T location. I feel that a sales rep at a local store provided false or incomplete information which has now led to...
View Articleported numbers and tmobile billing
I have to assume that att has ported numbers from tmobile a lot so when I asked the representative at att if she is sure that I don't need to call tmobile myself to cancel service why did she tell me...
View ArticlePayment arrangement
Called to move arrangement out until Wednesday the 20th. Due tomorrow. ..date has been changed for me before ....always meet my payment agreement...is there anything that can be done to help me? I see...
View ArticleRepresentative lies- need QA involved
I called in on January 12 to cancel my line and I spoke to a guy named deandre who said as a solution to keep my he can offer me $110 credit which I agreed to. I have spoke to numerous agents since...
View ArticleAccidental NSF on past due account
I had a payment arrangement in place and unfortunately there was a problem with my account that caused an NSF from the bank draft. Will my service be disconnecte during the time it takes for the draft...
View ArticleData overage
i really don't understand why you keep putting us over on data whenever she uses wifi at work an our habits an usage hasn't changed at all! We are getting overage texts while even off our phones!!!...
View ArticleAt&t price matching competition
I have been an AT&T customer since 2012 and have recently discovered that I'm paying 40 dollars for a month than I would be at T-mobile. I called customer service to give AT&T a chance to make...
View ArticleUverse out and charged on cell for data usuage
My Uverse/internet went out Friday, AT&T was doing some work on the lines at the the main box and cut the line. No one could come till Saturday, which they set up an appointment to come between...
View ArticleBilling issues
Anyone ever have their paper bill say one thing and online it says another. Long story short we were having many issues with our billing. They made adjustments that show online but the paper bill I...
View ArticlePast phone records
For legal purposes we need to obatin our phone records for November and December 2013 but they are not available on line. We are only able to get the last 16 months. Is there any way to get these?
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