Monthly charge
My monthly charge suppose to be $124.99But why showing $149.99 now on online payments?
View ArticlePurchasing an item
I purchased (2) song's in October 2015 and it was billed to my account. It was paid for when I paid that months bill. However I notice this months bill shows I am being charged we do for it again. Who...
View ArticleWhy am I being charged for non-return of equipment when tracking # shows...
I have called 3 times and spent hours on the phone with different reps all promising that they have taken care of the problem. Clearly, none of them have and your company has no integrity. Each person...
View ArticlePro at One Rate customer service needed
My story...called Alanzo at ATT in June to change landline to new wireless using the same phone number. I asked him specifically if I needed to cancel any services and he said no, everything would...
View ArticleWebsite isn't working properly
I go to type some in no matter what device im using and the website changes or adds numbers or letters. I'm trying to transfer billing responsibility and when I get to the part where u have to put in...
View Articleunauthorized billing
We have 3 phones, 1 with data plan. Last year the phone provided by ATT for a non data line broke and in a rush I used my old smartphone, for which i went into the store and had the sim card switched...
View Articlepayment arraingment but i need one more day what do i do.
I made a payment arraignment but my money doesn't clear my bank till tomorrow what can I do? Starting to think I am getting in to deep with AT&T. Sprint may have to be concidered. AT&T gave me...
View ArticleAccess fee problem?
So I just changed my plan from 15 gigs shared between 2 lines, down to just 2 gigs . today I just got what would be my last bill for the 15 gigs, and for some reason it was $50 more than usual. (Yes, I...
View ArticleMy service
I'm wondering what's wrong with my service and I'm getting beyond frustrated
View ArticleWhy call us and make us wait when you can't actually solve the problem?
I was really happy and grateful with Wanda, who called to follow up after I gave a negative review. She then said she didn't want me to cancel my line and transferred me to Sherry, who made me wait on...
View ArticleBilling issues
I've been a loyal member of AT&T for almost 15 years my bill is been over $400 the last 4months can somebody please help or assist I'm thinking about leaving. I have called made adjustments in our...
View ArticleThank you
I just received a letter informing me that my data has doubled just because you appreciate me as a customer. How nice. Unfortunately, I do not want or need this extra data. If you really appreciate me...
View ArticleService
You people have shut off my phones and I had payment arrangements which I have kept up with!! I want my service turned back on, the lady who did my arrangements said I wouldn't get shut off, now I want...
View ArticleRewards not reseived
In august i made a new contract with att. And they told me i would reseive $300.00. Reward for each line i contracted. I made a new contract and moved from my other movil company (t-mobile). I...
View ArticleChanging my plan to Next
We recently upgraded one of our lines to the next program and upgraded our plan. The agent on the phone offered to back date our plan to the beginning of the billing cycle so we wouldn't accrue pariah...
View ArticleSending text messages from another country to the US
The rates and packages for sending text messages from the US to other countries are posted on the ATT.com website. But what does it cost to send a text message from another country to the US using my...
View ArticleAT&T doesn't know when they've been paid?!
i made my payment on the AT&T website, earlier this month but for some reason, when I went on the app, the day AFTER my bill was due, it said it was not paid... So I paid it... Only to find it HAD...
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