Customer Service
I need the contact information for the AT&T Corporate Office. I need to make a payment arrangement for 1 week from today, 03/13/15, for which I was denied by "Allen Wade" in Customer Service.
View Articletechnical problems unfairly triggeing thousands of dollars in charges..
To Whom It May Concern,Thank you very much for taking the time to read my email. I am currently having a very bad experience trying to communicate with AT & T. I have a technical problem(s) with...
View ArticleUnbelievable $1000+ of International data charges
I recently went overseas, and when I landed I received a message notifying me of high international data rates, including a phone number for a free call to international customer support. I...
View ArticlePhone service is off
I have paid my bill online & I am not able to make or receive any calls. I paid today & it said 30 min & restored. It's been hours how long is the wait?
View ArticlePayment arrangements
What arrangements can be made so my service won't be suspended? I don't have the full amount right now
View Articlerestoral fee
I tried to contact AT&T since 1/27/2015 regarding of this restoral fee. Charise from AT&T asked my account information on 1/29/2015, then she disappeared. I tried to contact her several...
View ArticlePlaced order online for instore pick up but store denied the online price
I recently placed an order online. Someone cancelled my order, when I called helpdesk, I was told I can pick up my items at store. Store manager said, he can't honor the price. This is really getting...
View ArticleHelp
Hi I was just wondering was the late fees are and how long the phone stays in service after the supposed paid due date ? Please help me , ThankYou
View ArticleBilled for Deposit and Extra Line
I recently became a customer with ATT on Oct 2014. I had 2 lines and everything was going fine. I called to activate a 3rd line the gentleman said he had to run my credit which he did. He said I...
View ArticlePassport use question
My daughter is traveling in Taiwan and I added a passport plan for just her phone on our family plan and we are texting. For her texts sent are included in the plan but I read that texts received are...
View ArticleOnce again I'm am very unhappy with the inability to solve on going issues
i have been waiting for a hundred dollar bill credit for porting my wife's line over from sprint since oct/nov 2014. This is absurd that it has taken this long. I have been told it was all set and I...
View ArticleShocked at treatment after assumption of responsibility!
A bit of a long storey, but I find this absolutely rediculous. I have been a customer for 8 or 9 years now, and have always (until recently) had excellent customer service and nothing but good things...
View ArticleCHEATED BY ATT WIRELESS! CANCELING WIRELESS - UVERSE & INTERNET
I've been a customer with ATT for over 5 years now, and last month I called ATT to see what specials they had going on since I was thinking about moving to Sprint. I spoke to a Customer service rep and...
View Articlevery very upset bill doubled in 1 day
Is there ANY reps that could email me or start a online chat with me. I got a real big bone to pick with att. Adap please.... I have no way to call your customer support number [Legal discussions are...
View ArticleWhy does ATT feel it has the right to charge customers for services NOT...
I gave ATT several opportunities to retain my business and they failed on every aspect to be competitve againt ANY other provider. I visited the ATT store personally on 3 occasions to preserve the...
View ArticleOffice of the President - The Deterring Technique - BE WARNED
Within 24 hours of placing a BBB complaint after a month of no resolution, my "case" was assigned to Catreal *** who works in 'the office of the president'. Below is the complaint, following about 8...
View ArticlePayment arrangement
Just want to know why my account is not eligible for a payment arrangement.
View ArticleHow to make split payments on bill.
I was wondering how I could make split payments on my bill through the month of each month, and still be able to keep my service. Kinda like a payment plan through the month of each. You having the...
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