I gave ATT several opportunities to retain my business and they failed on every aspect to be competitve againt ANY other provider. I visited the ATT store personally on 3 occasions to preserve the account.
Signing a 2-year commitment would have INCREASED my plan rate, and there were no phone discounts available to a loyal customer with an account in good standing for several years.
To add insult to injury, once I did switch, I could no longer pay my bill online or at the store.... and NOW i find that you charged me for the whole month that the service was dewactivated. And the service was deactivated on the second day of that billing cycle.
So I would like to know how ATT justifies charging good standing customers for a service they DID NOT provide? I am assuming that charge is the your final "kick" out the door.
Well, the good part of this is that it exposed your integrity and results in the fact that I will vocally advocate my distaste for these unethical practices, and will NEVER again purchase any product or service endorsed by this comapany.