Horrible customer service when your system caused erroneous line and...
I added a line and purchased phones in the store. The system at the store I believe is called opus had an error and failed the first time. The employee tried again and added the line and phone. This...
View ArticlePayment made to wrong bill
I recently just paid 101.03 on my bill thinking that it will go to the remaining amount from last months bill which was the balance. But instead, it went towards this months bill and I still have a...
View ArticleData usage per month
So I have Uverse at home and wireless internet at work. My tablet that my nephew uses is always at the house with Uverse. I am getting charged for 56gb of data usage on my cell phone bill. 23gb is said...
View ArticleI am so upset about the billing
 I am not only furious with your company but I feel stuck. This is the worse service ever. First the date charges that they will just let you continue to incur and not stop at any time. second  i...
View ArticleCharged for an overseas call although it was never answered
Hello, yesterday night and also about 30 minutes ago I tried calling my friend who lives overseas, and although he never picked up his phone, and was never answered by the voice mail, I was still...
View ArticleBill Payment
We were told that there would be NO Suspension Charges when we went to the AT and T Store to bring our bill up to date and we did that. Â NOW you are threatening to suspend us again if we do not pay you...
View ArticleDue date
Helli,I am trying to find the due date in my billing. Currently, I am set up on autopay and it only shows the draft date, but no actual due date.
View ArticleI sent a check but I got a suspension warning
Hello, I got an email about suspension warning. Actually we sent a check last month but we got a bill that included the last month's bill. We found the bill for last monty had not been paid on our bank...
View ArticleCollection
I have received a call from Credence Resource Management and was told I have outstanding balance that I am not aware of. I requested them to provide the statement and details however they kept saying...
View ArticleIncorrect timestamp on text/data on AT&T cell phone bill - time 3-6 hours...
Hello -Â I live in the Seattle area (PST) and use a cell phone with an East Coast area code (413) - EST. For some reason, this causes text messages only to appear on my monthly statement with timestamps...
View ArticleTotal amount on current bill
I use the AT&T app to manage my bill and settings each month. The application says that I owe $75, but the actual bill (pdf. File) says that my bill is $98. Which one is correct ?
View ArticleDo I build credit?
Do I earn any credit by paying my phone bill each month? I have zero credit and I needed to build credit to start my life, so the att guy said that I would build credit by purchasing a phone and doing...
View ArticleAdded $15 to my GoPhone account but account expiration didn't change. What...
I'm currently on a $45 per month plan which expires on June 8th. My current balance was at $0.00 and my account was set to expire on August 7th, 2016. I'm traveling out of the country on June 24th and...
View ArticlePaying your bill with the app
Can we still make payments and other billing options using just the app?
View ArticleBill
I have been with AT&T for like 8 or so years I was wondering if I can have cheaper rate
View ArticleScheduled payment
If I have scheduled a payment on the website and I get the email that it is scheduled and it shows my debit card number, is it automatically taken out? Or do I still have to manually do it?
View ArticleWhat's the advantage of Auto-Renew, given that it costs $5/month?
I'm on the $30/month plan. I was thinking of setting up auto-renew, but I'm surprised to see it apparently adds $5/month to the cost of the plan. Is it worth it? Is it so much trouble to renew manually...
View ArticleBilling
I have had too call att 7 times just to get my packages bundled which is ridiculous, asking each time do I have a bill generated yet each time the answer has been no..I look at my account today and I...
View ArticleMisrepresentation please fix
Hello, I'm having a problem with my mobile bill. I e been with AT&T as long as I can remember. Earlier this year when my wife inquired about her date of upgrade eligibility for a new iPhone, she...
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