Billing

I have had too call att 7 times just to get my packages bundled which is ridiculous, asking each time do I have a bill generated yet each time the answer has been no..I look at my account today and I have 93.00 worth of a late payments on the account I just got activated a month and a half ago bringing my bill to a staggering 283 there this is NOT my fault I have done everything I can do to insure no late bills but yet herder are..any ideas on what I can do here before I discontinue all my services [Edited to comply with Guidelines].
Incompetence is not not reliability.