Bill increase when upgrading to new phones
WE have been AT&T customers all of our lives starting with a landline, our old bag phones and have scheduled an appointment to have AT&T digital life installed with internet, home phone, and...
View ArticleRenewing 2-year contract
We have 2 phones on the MSV 10 GB plan. Each phone has an MSV discount of 25, so instead of 40/phone, it's 15/phone. Both phones are available for upgrade. When looking at the upgrade options for one...
View ArticlePCSd to another country and AT&T wont cancel the service?
Due to my husband being military, he got orders to go to Germany. We got here in June and told AT&T that we had to cancel our cell phone service. They said it would be taken care of and there would...
View ArticleCREDIT NOT GIVEN WHEN SWITCHING CARRIERS AND QUALIFYING ON THE NEXT
I switched mine and my husband's wireless service to AT&T back in April 2015 and was told I was going to get $200 credit per line because we qualified for the next on the 2 galaxy's we selected. I...
View ArticlePayment due date
my name is Pamela , acct. #***. I need to change my payment due date to the 26th day if the month instead of the 24th. It was always the 26th until the last few months. I am on a fixed income and...
View ArticleiPhone 6s upgrade fee?
Why am I being charged an upgrade fee already for the iPhone 6s Plus I preordered when it hasn't even shipped and I haven't been billed for it it as well yet?
View Articleover billed a standard practice?
ATT has been double billing me, charging me for a phone I do not have and have been for almost a year now.My bill gets paid out of my checking automatically. Every time I call to complain I get...
View ArticleHow do I confirm u have received my equipment?
I returned my equipment but have not heard anything. I see I have a credit on my account. Does this mean the equipment has been received?
View ArticlePhone service
Hi I'm currently behind on my phone payments and I wanted to see how much I owed and also if I could make my phone a straight talk phone?
View ArticleCombining bill
Why, really WHY does it take 2 Months to combine the wireless bill with your uverse bill? And WHY Do you get AT&T agents who say they are going to help you with something and you wait and you wait...
View ArticleHow can a family member pay her portion of our wireless bill online?
Upon switching to AT&T wireless service from U.S. Cellular, buying 2 new iPhones, and adding our daughter's phone (she was already an AT&T customer) to our bill, my husband and I were assured...
View Article$100 Bill credit?
I was supposed to get two (2) $100 bill credits on my line and I have only received one so far? Why would they both not come at the same time?
View ArticleUpgrade help!
I have a question. I have a upgrade ready but I haven't payed all my bill yet, could I still get the upgrade or do I have to pay the bill completely?
View ArticleWhen will my next bill come?
My bill is due on the 14th of the month based on my billing cycle. So when will I receive the notification for my paperless bill each month? Trying to stay ahead of the bills!
View ArticleFamily Plan and Next Phone Upgrade
We have a family plan, with unlimited data plans on two of the phone, which get two year contract pricing on upgrades. Our third phone on the family plan, is a newer addition, which has 3GB data plan....
View ArticleFalse promises by AT&T telephone reps makes a loyal customer want to jump...
Why do At&T retention representatives lie and make false promises and never do what they claim to do? I was supposed to get a 5gb upgrade of our family plan from 15gb to 20gb and the representative...
View ArticleWho do I contact via email
I need to correct my account. At the moment it needs to be over emails. I'm deployed military. Who can I contact to help. Email please
View ArticleCanceling my plan?
im thinking of canceling and moving to another carrier. If I cancel do I need to pay all the fees immediately or do they send me a bill? (Early termination fees and the remaining balance on my phone?)
View Articlegalaxy s4 unlock
Hi guys, need your help, I recently buy a galaxy s4 on ebay but am not a US resident so I tried to unlock the phone network but they told me that I have to finnish the payments for the phone contract....
View Article