When will my service be suspended
my bill was due today (Sunday) every time I tried calling to to speak to a representative about a payment arrangement it kept saying my call couldn't go through after I verified which account it was. I...
View ArticleHow to field a complain again ATT
Anyone know how to file a complain about att company. they had charge me twice a month and I had ask to return my payment many times for last 3 months. They said if they give me the money back they...
View ArticleWhy doesn't AT&T care about it's customers anymore?
Hi, I recently purchased the iPhone 6 Plus. Since purchasing (not obtaining) I have been highly dissatisfied. I have been a long standing customer with AT&T (18 years). I've been with them since...
View ArticleWarranty Dispute
I have never in my life been so upset with a company. I got a replacement device back in August after my phone stopped working. I sent the broken phone back to ATT Warranty Dept. I was told a few...
View ArticleHow do you actually talk/chat to a customer service person?
I have tried to renew my plan...first time did not get a confirmation and my phone would not work...then i did finally do it and got confirmation. But I see I'm being charged TWICE. hmmm... Don't know...
View Article"Guaranteed" Rate has Holes
I think there are so many variations of plans with AT&T that even you reps give wrong information. Earlier this week, we moved to a "promotion" plan for 30GB family shared. Apprently it would...
View ArticleBill confusing
I have changed my name plan more than one month ago, and I did pay the plan-changed fee, but this month I still have to pay the same amount with last month which is $83.93. It supposed to be around...
View ArticleExisting customers beware of switching to Next
I have three phones on my account, 2 being iPhones, on a 2 GB shared plan. When the iPhone 6 came out, I looked at NEXT to upgrade, even though I had a year to go on my contract. I relied on this...
View ArticleData plan
My plan recently increased because I changed phones. If you do the 2 year agreement for a discounted phone, ATT takes away the nice $25 data discount. Basically, you are pernalized for not taking the...
View ArticleInternational billing dispute
This is the third time I have used AT&T international plan for travel and the third time I have had to call to dispute the bill and have it resolved. Unfortunately this time the matter has not been...
View ArticleRep provided false information about bill amount
I have a text message sent from AT&T stating my account would be adjusted to a specific amount and now its been a couple days I have been waiting for the account to adjust and I call into AT&T...
View ArticleBill changes
I upgraded my phone to one on sale and was told there would be no changes to my policy. Two days later I get a text saying my policy is changing by $20 a month. The response I got was take the phone...
View Articlebill
I called and my bill is 88 dollars and they said they was going to do a 20 dollar credit Because my data runs up on it's own so they said they will credit it
View Articlebill too high
Ok so the guy working at the at&t store showed me what my phone bill was gonna be after everything had been added in, x amount of data, several extras, and tax....first bill was $150 higher than...
View ArticleSudden data overages
My daughter uses an iPhone 4 and an iPad mostly for school. This past month she had reached her data limit several times, (@ $10 a pop) prompting me to upgrade her phone to the 5 gb plan at $50. Less...
View ArticleIncrease charge limit for games
Does anyone know how I can increase charge limit for games? My daughter is disabled and she wants increase into charging the account for games. What do I need to do?
View ArticleAT&T Billing Mistakes
I have continuos issues with being over-charged every time I make a change to my plan. Who can I talk to about AT&T's billing practices? Is there somewhere to complain to? The FCC? FTC? BBB?...
View Articleso I bought a new phone..
I bought a new phone the (s5) and new plan on the 8th of November this year I was told I don't have to pay any thing for a month so that would mean I must pay around December 8th or before, Right but...
View ArticleLate Payment and Suspension
Yesterday I paid a whopping $570.00 cell phone bill. Today I get a text message that my bill is past due and to avoid service interruption I must pay immediately. I call at&t. I try to set up a...
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