How does AT&T handle discounts
I recently set my account up separately from a "family plan" I had been a part of every since its inception. I went in a few days later and applied my work discount. My current bill doesn't reflect the...
View ArticlePayment Arrangements
I am a new customer and get paid once a month the 3rd friday every month and my AT&T wireless bill is due at the beginning of the month. I don't have a credit card and usuallly am tapped out as...
View ArticleCustomer Service
I paid my last bill on a different debit card than normal and recieved confirmation. Only to find out that AT&T did not process the bill as I entered it and charged my regular account. Of course...
View Articlerecurring billing issue and customer service frustration
My bill has been incorrect since march. I cancelled uverse in August and have been futilily attempting to get my bill "un-unified" to just a wireless bill. I have literally spent hours on the phone...
View ArticleUnwanted account - customer services doesn't cancel it
How do I escalate a problem that customer service can't seem to correct? I'm being billed every month $80+ for an account that should have been closed in July. Each time I call, they say they will...
View ArticleRipped off and Angry
I am a long time ATT customer (and a shareholder) and have always liked the company and recommended it to others. Last March I signed up for the Family Plan after talking to a salesperson-$10 a month...
View ArticleHelp...I messed up and added someone to my account.
I added someone to my account who I thought had sense. It has only been a month but he is no where to be found. Whats gonna happen? What do I do...What am I gonna be stuck paying?
View ArticleWhat happened to Caring Customer Care?
I like so many have struggled with who is the wireless carrier to follow? I will have to admit after a frustrating phone conversation with billing/collections it is making me really look into other...
View Articlebill
I added the wonderful mobile share plan for $170.00 well every since I got it my bill is over 400.00. What's the deal, every month I supposedly go over data, and the number that does the phone is...
View ArticleCustomer Loyalty - Why don't rewards exist?
I recently upgraded my iPhone 5 to a 6 and suddenly my bill went up $15/mo. When I asked why, I was told that it was because of my data plan. The plan I had no longer existed at the old price I was...
View ArticleLong time customer leaving...charging me $594 for returned broken part of phone!
We have been an AT&T family for over 8 years. Multiple smartphones activated and always pay our bill ontime. To be treated the way that we have been is inexcuseable and without proper...
View ArticleFraud
About a year ago I was helped by the fraud department. Someone had ordered 2 IPhones on my account. Thankfully I noticed this b4 they were delivered and the rep completely took care of my account. She...
View ArticleWhy do I regret renewing my contract with AT&t? Let me tell you!
I posted a message back in September stating how I felt the Next program did nothing to reward the loyalty of long time customers. Sure they try to draw you in by telling you that once you have paid...
View ArticleNo service, need refund
I have an old phone. My last refund was in mid-October 2014 and the minutes are valid. I spent 2 hours with support and spoke with 5 people including 2 payment supervisors. While all else is working...
View ArticleNext plan confusion
Ok, so with the Next plan, the 24 month plan calls for 30 installments, so when you upgrade in 24 months, what happens to those remaining installments? Do you pay them all at the time of upgrade? Do...
View ArticleRetention's Broken Promises
Why is Retention & Escalation and other CSRs avoiding me????Here's my story.....Ordered: 6+ SG 64GBWhen: 09/20 @3pm CSTWhere: AT&T Retail StoreWhat: Chase Debit Card--New cards replaced by...
View ArticleAm I the only one who think AT&T's customer service has been horrible???
Whenever I call the customer service number I am kind...catching more bees with honey and all that! I have been a customer since 2007 & have only started having problems with them a few months...
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