About a year ago I was helped by the fraud department. Someone had ordered 2 IPhones on my account. Thankfully I noticed this b4 they were delivered and the rep completely took care of my account. She suggested I not only change my password but to also put a 2nd passcode on my account.
No problems since then until we switcbed to a data share plan about 6 months ago. On 2 of my lines I have installment plans for new phones ordered and am not receiving the $25 discount for Mobile Share Value Savings. Undrestand. But, on my line the fraudulently ordered phones are preventing that line from getting the discount.
So, I called and received a credit from one rep several months ago. I thought it had been took care of and would not see this again. But, a couple of months ago it showed up again. I have chatted on line here with reps who after 30 minutes both seem to end my session.One even told me he had given me a $25 one time adjustment and the problem would be escalated and the fraud deplt would call me within the hour. Never did get a call. Even went in to my local store and after 20 minutes he told me I would have to contact the fraud dept. But guess what?? Not him or his supervisor knew a # for that. Said I would have to call the general 800# to be transferred .
I just want it to be corrected. If I have to call each month I will. No problem, But, I need to know how to do this.