I want to lower my bill
my daughter and are both on a family plan. I am paying $200 a month. We both have iPhone 6's. I have the plus. We both have the Next plan and we have 10 mg. Please this is killing me. I need this...
View ArticleNew customer credit
Hi there,When I opened my account and started my new plan, I was promised a $100 bill credit. It doesn't appear as though I received it on my bill. Please help!!Also, how do I check to be sure I'm...
View ArticleBad customer service
my bill was much higher than it should be and I have been on hold for more than 20 minutes now and still not a live representative. This is poor customer service that is really not acceptable as the...
View ArticleData usage on wifi?
Can someone explain to me how at 8pm I had used 99% of my extra 1 GB of overage data and at 8:29 pm I get an email stating I had used 100% of my overage data when both phones on my account had been on...
View ArticlePayment date
Hi my payment for my bill was on the 10th of each month. It's now changed to the 6. I would like to know if it can get changed to the 1010th again. Thank you.
View ArticleRIPPED OFF!!!
I just got my 1st bill after buying a new I-Phone 6.i told the sales girl I wanted to just upgrade from a iphone 4 to a 5. she told me I could finance it snd it would only be 25 dollars a month for 6...
View Articlepoor service
Hello - I switched to AT&T from Verizon on June 4, and ordered 2 phones at the same time. On June 5, AT&T ported our phones from Verizon to AT&T, even though we hadn't received our phones...
View ArticleOffice of the President case
Hello:I have been working on a fringe roaming issue for a couple of months. Several cases have been opened. The email addresses used to communicate with me are all responding now with a "no longer in...
View ArticleContract
It's really funny how AT&T sticks to their contracts to the " T " huh ???? But when it comes to their end of same it changes like the weather at WILL! When I signed up with the double standard...
View Articlebilling
Is there a grace period for billing? I need to make my payment 3 days after it is due.
View Articlei am thinking about adding a line.
I would like to know how much it would be extra for me if I add a new line to my plan and then only use that one new line and not the old one?
View ArticleMy phone bill
May I work out a payment plan cz I can't pay my full bill but I can pay it by doing a payment plan
View ArticleCancel my scheduled late payment?
Hi! I need to cancel a scheduled late payment (7/8/15) because I just paid my bill.
View ArticleAnyone else tired of being screwed by AT&T?
My husband uses a basic non data using phone. He broke it a few days ago and had to temporarily use my sister's BlackBerry. I got an email Tuesday saying that AT&T added a data plan to his line...
View ArticleAdding a line to unlimited plan
I am grandfathered on the unlimited data plan. Want to get a phone for my daughter. I was talking to Jordan H with tech service and he said if I add a line I get to keep my unlimited plan. My computer...
View ArticlePayment
Hello,I have a problem, i received my bill for this month over $170 and I did not even use my phone either the Internet because I'm out of the U.S. Also, I did not open the international call service....
View ArticleEverytime I call it is at least 1 hour on the phone to resolve problems with...
my home wiphone has NOT worked for 6 mos... we cannot make out going calls or receive them... i have called many times on my wireless line ... however the techs obviously did not document it.... so we...
View ArticleOne mad Customer
I called to schedule a late payment. The guy put me on hold for me to talk to some one else I waited for 30 minutes no answer what so ever. I hang up and call back and your office is closed. Really...
View ArticleEmail address
I need to write an email to AT&T to report a mistake on my bill. Please provide me this email address.Thanks,Antonio [edited for privacy-please do not post personal or unique information such as...
View Articleif you have your service cancel from nonpayment, is your phone unlocked?
Can you still use your phone with another provider if your service is suspended for nonpayment?
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