I spent about 35 minutes today talking with customer service regarding my phone bill. My wife and I were paying over $200 a month for our two phone lines. When we researched the issue we discovered that an international data plan was left on the bill for several months, even though we requested cancellation after 30 days when we intially ordered. The representative in the store told me that customer service would likely be able to credit my account.
When I called 611, the customer service representative stated that he couldn't credit more than a certain amount. I find this very hard to believe. He asked his supervisor again and got the same answer. It is evident from my monthly bill that I was not using the global data plan. Why not just credit my account for the months I was not using it?
This practice is very dissapointing. I would at least like to be told the truth; that ATT would like to keep my money rather than charge me only for the services I've used. Please don't tell me you can't issue a credit over a certain amount. I don't see any reason why I would want to continue doing business with a company with these types of policies and this type of greed. This is extremely poor cusotmer service and falls well below the expectations of a company that I pay a significant amount of money to in a timely manner every month.
Even if it costs me $1000 to get out of my contract, I don't think I'll remain with att if this issues isn't resolved reasonably. Maybe other companies have the same practices too, but at least they haven't applied them to me yet.
Disappointed,
David