I was talked into changing to the ATT next plan with promises that my bill would be lower. I had been grandfathered in to have unlimited data from a previous plan, however, switching to this plan would mean that I would have to forfeit this. After talking to an ATT representative, he assured me that after looking at my previous data usage that the 4 lines I would be transferring the ATT Next plan would have no problem staying under the 10GB limit. HA! Joke is on me. Instead of my bill being lower, it has been higher every month. I have had to call ATT every month to argue this. One month I was charged for extra data on the day that my bill ended. I called ATT and they did credit me for this charge. Shortly after switching to ATT Next my son needed a new phone. So now on top of charges for data usage, I have to pay an installment plan for his new phone. Which increased my bill by another 25.00 a month. Needless to say, the ATT Next plan was created to charge for the same services you pay for now but if you need a new phone you have to get an installment plan.....so if you have 4 devices on your plan and you want to upgrade the phones, you will pay at least 25.00 for each phone in addition to the services you are already paying for. My advise would be to wait until your current contract expires and switch to another carrrier. In addition to this frustration, I recently took a vacation on a cruise. I was unaware of the need to put the phone on airplane mode. I thought that if I didn't use the phone, that I would be fine......not true, any email sent to me,(whether I read it or not) any phone call made to me,(whether I answered or not), every behind the scenes update(whether I was aware of it or not) is all charged international roaming charges. I did not use my phone for anything except TWO calls that could not be avoided which I would consider a legit charge, my son also used text messages, which were only .50 a piece so those are valid charges. I paid 480.00 per person to enoy a cruise to the mexico. My bill is 680.00......More than the cruise and I did not sure my phone except for the above mentioned. I called ATT and they said that since they had previously reimbursed me for the data overage they are unable to credit me for anything on this bill and that these charges are valid. I was able to get a 50.00 credit after argueing that I had been a customer here with ATT for 14 years. I have always paid my bill and never had an interruption in service due to non payment. Needless to say I will be closing my account. These charges are bogus for some automated updates that came through during my time on the cruise when most of the time my phone stayed in my cabin. I perhaps should have read the FINE print to see all the wonderful international charges I was provided. ATT is only out to find a way to make more money instead of keeping this affordable and maintaining loyal customers.
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