I was getting restless to receive my first bill and finally got one. Only it was a notice that I was late and that service would be suspended if I didn't pay. No due date on the bill. I had the option to mail the bottom portion with a check. I sent it the next day. Service stopped that same day. Called ATT. They said they don't put due dates on late notices because it's hostile. Yet my service was cut off and all I ever got was the late notice. I paid while talking to the representative. My mailed payment will become a credit. I heartedly protested the $40 fee to turn service back on to two representatives. I had to pay it. My feedback is that I am content with my regular wireless ATT account and service. This is a bad start with customer service and the hot spot. It doesn't work when the device is charging. It's slow, and sometimes things don't work. I'm content just using ATT 3G myself. This was for my partner's iPad. We were so happy to be rid of Verizon for service. And now we're nearly ready to stop service for the ATT hotspot. At least ATT didn't hang up on us like Verizon did. But the lack of faith in us as customers--we'd had service for hardly more than a month--was shocking. ATT can do better. If you send a late notice, wait a few days at least. I went to the mailbox that day expressly looking for a bill. Already I was too late and customer service had their script. I do not feel like a valued customer. I'm on 3G right now, not the hot spot. As I said, it's not that great.
↧