I recently moved, so I changed from DSL to U-Verse. When I called to set it up (after speaking with 3 people becuase there were issues with the order everytime) they cancelled the DSL as requested. I then had my normal bill, which was a little higher due to the cancellation proration, but was extremely confused why after paying $369 (due on 5/15) that my account still showed a balance of $271 (due on 6/1). At first I thought this had something to do with U-verse, but then I got that bill in $172 (due on 5/27). When calling in to find out why in a two week period I was having to pay over $800 for services I was told that when my DSL was disonnected it de-combined my bill, which A- moved the due date and B- prompted another amount due. This is ridiculous and horrible customer service. Not one person mentioned that cancelling my service would cause this. $800+ in a matter of 2 weeks is ridiculous, especially without prior notification. When asked if they could change my due date back so it's not so much of a financial burden I was told that the bill was already printed and there was nothing they could do. She mentioned making payment arrangements, but all that does for me is push it back, closer to the next bill. I have never been so dissatisfied with AT&T's customer service and lack of concern for causing a customer financial hardship.
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