Back in April 2016 my husband and I decided to switch to At&t from Sprint because we have Direct Tv and would liked to have only had one bill to pay. They are/were offering the UP TO 650 per line switching credit. We owed Sprint 128 ETF and 200 lease buy out for Each line. Which totals up to 656 for two lines. When we turned in our phones (which we had to do) both were 1 year old Iphone 6 64gb, the lady who was signing us up told us after looking over our phone making sure they were not damaged that the value of our phones would be 200 each; Which we would recieve in bill credit. After all said and done we have our new phones with At&t I go and submit our final sprint bill with all the break downs on it that showed exacly what was owe for each thing. after waiting some time and Sprint now on our butts about paying them and said they have sent it to collections (hurting my husbands perfect credit) I call At&t and they said they have recieved our final bill everything looked good and we should be getting our VISA cards 4-6 weeks. The VISA cards finally come and each were only 128 totaling 256. So I call thinking maybe we would be getting the other 400 seperate because they were seperate things needed paid off. After about 5 hours on the phone today I learn that the 200 that was given us as a bill credit was part of the rebate for the Lease Buy Out. So now my husband and I are left to pay a little over 400 to what now has been sent to collections because its been so long waiting to only find out we were lied to in the beginning and we wouldnt have ever switched known this would be the end result. We only had 5 months left with Sprint and our service wasnt terrible we just wanted to bundle. Now I am wishing we never would have even thought about this. Has anyone had any luck getting the rest of the money they were owed?? If so what are the steps even in long and tetus. I am not looking to make bank, I just want to cover what I thought was going to be covered. Also if I would have known we essentially were going to get any money for our rather new Iphones (because the 200 bill credit was supposedly the lease buy out rebate) I wouldnt have ever agreed to that kind of offer. Very frustrated and alot of tears have been spilt over this ordeal
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