I called CS and went over my plan and charges, tried to get them to view the archived web article that I could see that outlined the plan I signed up with but the CS could not see what I was seeing on the ATT website! Crazy! I am being charged $80 and the plan I signed up for, the charge should be $65 but since the CS cant see the website, she can't do anything. I asked for my issue tobe escalated and they don't have an escalation department, uh, what? What's going on ATT? I've been a customer for several, several years and I'm so totally disappointed,not to mention frustrated, you've got me either way - I have to honor my contract or I have to pay $350, I can't get anyone from ATT to honor our agreement so they charge $25 a month more than the original contract and no one can help me because their resources are so limited that it is, quite frankly, a joke. I will take this to the President of ATT, I will not stop. Such a sad commentary on an iconic American business.