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Offer by Retention Group not honored

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Has anyone had success getting AT & T to honor offer made in June by their retention group (in writing and not once, but twice)?

 

Multiple calls to 1-800-331-0500 have been non productive.

An Oct 12, 2015 letter to:

      AT & T

      PO Box 10330

      Fort Wayne, Indiana 46851

have not been acknowledged.

 

Thanks for any feedback!


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