Help 14 day return policy COMBINE BILLING UVERSE. WAITED A WEEK FOR PHONES GOT A FINAL BILL $1700. SENT BACK PHONES WITHIN 14 DAYS. ART WIRELESS STILL WON'T CREDIT FULL BILL. SHOWS TWO DEPOSIT DON'T KNOW HOW PHONES WERE FREE. GOT CONFIRMATION EMAIL THEY GOT 4 PHONES AND 1 TABLET. THEY HAVE NOTED MY ACOOUNT BILL CHARGERS ARE VALID. NOW MY BILL IS 942 AFTER SOME CREDIT. THEY SAID THEY NEVER GOT PHONES AND TABLET I WAS STILL USING. I HAVE EMAIL FROM
THEM THEYRECIEVED. I FOLLOWED EVERYTHING TO RETURN MY PHONES THE RIGHT WAY. IF YOU CK THE TRACKING NUMBERS AND TRACE BACK TO THE DATE USPS CHECKED IN THEY WILL SEE. BUT AT REPS. DON'T WANT TO HEAR ME. EACHEACH CALL IS 2 HOURS LONG AND VERY STRESSFUL. I EVEN CRIED EVERYTHING AT REPS HAVE SAID NOT ALL HAS BEEN FOLLOWED THRU. I DON'T KNOW WHERE ELSE TO TURN. MY UVERSE SERVES IS SET TO DISCONNECT DEC.23 IF IT STAYS WITH THIS BALANCE THAT IS NOT VALID I WILL BE CHFR EARLY TERM FEE FROM UVERSE. I HAVE BEEN CARED $75 IN MY BANK FOR ATT TRYING TO DEBIT 946 DOLLARS. ATT HAS YET TO CREDIT ALL CHARGET SINCE I RETURN WITHIN 15 DAYS. ONE ATT REP SAID I COULD MAIL BACK AND WHEN THE WAREHOUSE RECIEVED PHONES AND TABLETS THE SYSTEM WOULD AUTOMATICALLY BE CREDITED EVERYTHING. NOW I WILL ALSO BE CARED A RESTORING FEE. SO SICK LATE SEPT. I HAVE BEEN DEALING WITH THE COMBINED ACCOUNT WITH ATT AND I CAN'T GET A FULL SOUTION. ATT SHOULD REALLY REVISE THE 14 DAY POLICY. I TOLD THE REP. YESTERDAY AFTER 2 HOURS SHE SAID CHARGES ARE VALID. EVEN THOUGH I ASKED HER TO CK TRACKING NUMBERS SHE SAID SHE COULDNT. TO REFERENCE DATES. NOT ALL ATT REPS ARE MAKING NOTES. SO BE AWARE IS YOU GET ATT WIRELESS AND DO COMBINED BILLING G. [Per Guidelines: Keep it Relevant and Appropriate]. WOW. [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] ATT WON'T HELP