I have been with att over two years now. As a student I have always appreciated your customer service. Unfortunately I realized that that disappears completely as soon as money is wed. I shared a plan with a roommate who stopped paying her portion of the bill all together and stole her phone. When I reported this to you all I was told there was nothing you could do and I could either pay her portion of the bill or be charged $800 for her phone. While I was chatting with a representative he told me it could be worked out and I would only be charge $351 (half) due to my situation. Later that month I received a bill for over $800! So I called and a woman told me that I could potentially set up and reset up a payment arrangement until I got it paid off. So I did that. Last week I pulled up the chat to get the arrangement changed a the person told me I needed to pay my bill and that they wouldn’t change my arrangement Then they literally sent “PAY YOUR BILL” and exited the chat in the middle of me typing. When I called the man on the phone literally LAUGHED in my ear! Laughed!! I spoke to another representative and they are refusing to ove my arrangement TWO DAYS. I am shocked. After 2 years of service I have been lied to (twice), stolen from, disrespected, ridiculed, and laughed at all in two months. As soon as I pay off the balance owed I will be getting my contract bought out by another carrier. I will NEVER send someone to ATT. In fact I will strongly advise against it. I’m disgusted, stunned, let down, and disappointed with att wireless and how you handle your customers.
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