This has got to be a joke! It's very disappointing the level of service AT&T has become over the past few years. I have been a wireless customer for over 13-years and I'm looking forward to the day that all 4 of my wireless lines are out of contract. I paid a past due balance BEFORE my service was interrupted yet 3-days later my service was suspended. Here is the unethical response I received from an un-polite CS Manager. Because my previous bill was past due my account was up for interruption but that process takes 48-hours but since I paid my past due before the process could complete to suspend service their system still read my account as past due because my new bill was out and it was past due by 3 days! So what you are telling me is AT&T was in process to interrupt my service for a previous bill but since I beat the system and paid it before interruption you still suspended my service AFTER the fact for a new bill that is 3 days late?...... Wow!
Don't get me wrong I understand my bill is 3 days late but it's obvious the system you use for suspending an accounts has a flaw.
AT&T is becoming the new Comcast, worse service and customer service you can imagine. Only difference is I have other cell companies to choose from and look forward to switching and Comcast is aware of their poor reputation and has taken measures to change. AT&T you should take notes!!!
Don't get me wrong I understand my bill is 3 days late but it's obvious the system you use for suspending an accounts has a flaw.
AT&T is becoming the new Comcast, worse service and customer service you can imagine. Only difference is I have other cell companies to choose from and look forward to switching and Comcast is aware of their poor reputation and has taken measures to change. AT&T you should take notes!!!