I understand that changing plan at mid cycle may cause proration of rate and some anomalies. My situation is, I called on a day that is the first day of the billing cycle (Feb 23), and was convinced by the sales representative that change to the mobile share data plan would save me $20 and the rate for two lines sharing 7GB is $112. I made the change. Here is the saga.
My Jan 23-Feb 22 bill was amended even though I called on Feb 23. Line number one was charged $107 inlcuding tax. Line number two was chargd $68 including tax and $10 of international charge. The total amount I was billed was $170. Taking out the international charge, I am still billed $160.
I had explained this issue on the phone and on chat. But the AT&T agents couldn't understand my point of:
- There shouldn't be any proration as the change is effective on the first day of the billing cycle.
- Feb 23-Mar 22 is a full cycle. If I am prepaying, the bill should be what the sales rep told me, $112.
- If I am paying for the Jan 23-Feb 22 cycle, the charge should be $134.
I hope AT&T can look at the result and impact from the customer's perspective, instead of from its system perspective. I think I am overpaying $48.