I have an issue with refund/credit.
I called att on 10/13/14 regarding a international call. I misdialed the international number on 10/12 and that happened before. Normally, att would add an international feature to my account for that month only, so that I get charged for a better rate. That is why I called right after I realized this misdialed call and I wanted to block all the outgoing international call. The agent told me he could add the international feature for that month; however, due to system error he could not opt-out the outgoing international call.
I thought the agent had fixed the problem for me, but actually not. I still get charged for the higher rate. I called att again today. The agent said it was all my fault and the system did not allow her to make any changes. I would have nothing to complain about if the first agent told me that. Since the first agent said he fixed it, att should be responsible for it. And then, I asked her, the second agent, if she had courtesy to find a better solution. Her answer is simply no. I got disconnected while she transferred me to the manager. I called back again. While explaining the situation again to the third agent, I got transferred to the forth agent without informed. The forth agent told me he would called me back in 20min because of the freeze of his computer. And I never get a call from att.
I posted another issue previously. Att contacted me while I was not available. I called back 3 times to the number left in my voicemall. The gentleman never called me back. I am very frustrate about how att handle my case. I am looking forward to speak to someone is willing to take care of their customers.
Here is my previous post which got deleted without notifying me:
I called att on 10/13/14 regarding a international call. I misdialed the international number on 10/12 and that happened before. Normally, att would add an international feature to my account for that month only, so that I get charged for a better rate. That is why I called right after I realized this misdialed call and I wanted to block all the outgoing international call. The agent told me he could add the international feature for that month; however, due to system error he could not opt-out the outgoing international call.
I thought the agent had fixed the problem for me, but actually not. I still get charged for the higher rate. I called att again today. The agent said it was all my fault and the system did not allow her to make any changes. I would have nothing to complain about if the first agent told me that. Since the first agent said he fixed it, att should be responsible for it. And then, I asked her, the second agent, if she had courtesy to find a better solution. Her answer is simply no. I got disconnected while she transferred me to the manager. I called back again. While explaining the situation again to the third agent, I got transferred to the forth agent without informed. The forth agent told me he would called me back in 20min because of the freeze of his computer. And I never get a call from att.
I posted another issue previously. Att contacted me while I was not available. I called back 3 times to the number left in my voicemall. The gentleman never called me back. I am very frustrate about how att handle my case. I am looking forward to speak to someone is willing to take care of their customers.
Here is my previous post which got deleted without notifying me:
I am having a refund issue with AT&T and I like to see if you can help me.
I signed a new 2-year contract with AT&T in October under the condition:1. I will get 4000 rollover minutes each year and I am able to keep the minutes if I downgrade my plan from 700 minutes to 550 minutes; 2. I will not be charged for the $36/line upgrade fee; 3. I will get a $20 statement credit for first 3 months. The agent made a note on my account on 9/24.
So far, I got the 4000 rollover minutes in September, but AT&T took it back with my original minutes after I changed my plan to 550 minutes; I got the refund for the upgrade fees for 2 lines on my account, but I did not get one for my line; I got the statement credit for the first month, but I did not get the other 2 months'.
I have been talked to your customer service agents/supervisors/manager 6 times to solve this issue, but none of them can do it. Now I have to switch to the Mobile Share Plan due to the lack of rollover minutes. I wish AT&T can follow the law to recognize the contract and conditions.