Billing concerns
I just got off the phone with "Julia". Because I had concerns about her level f customer experience, that she could NOT transfer me to a supervisor, give her rep Id to compete a formal complaint or...
View ArticleWhy does my wireless bill amount change every month?
Before you ask: No, I have no roaming. No, I have no purchases. Yes, I have the unlimited everything plan.So why is it that AT&T cannot figure out how much my bill should be every month?...
View ArticlePayment arrangement question
I made a payment arrangement and need a few wxyra days to fulfill my agreement but I was told they can't extend it a few more days, any advice?
View ArticleBilling arrangements
I would like.to split my bill into 2 payments with the 11st one coming out on the 30th and then the 22nd one on the 10th is there a.yway to make this happen
View ArticleNew phone
I have a contract, I believe I am eligible for an upgrade. I would need to make payments on a new phone but I don't want the payments attached to the bill because someone else is paying the bill. What...
View ArticleNot receiving discount
I called 2 months ago regarding a promised discount of 20% by a retention specialist for having AAA. Sent in information as directed, heard nothing. Called and talked to 7 different people and finally...
View ArticleMy AT&T app error LGN0817
I have not been able to log in to my AT&T app for months. Its been since March or April. I keep getting error message "A temporary system error prevents us from locating your account information...
View ArticleSwitcher program
I was told when I switched to att that they would pay my existing balance with sprint and that I'd get my rebate in 4-6 weeks well I'm on week 9 and it says my rebate hasn't been approved yet and...
View ArticleHow to get my overpaid gophone balance back?
I have setup my gophone prepay account on Mar. 10th, and canceled on Jun. 1st. The latest service cycle should be May. 9th to Jun. 8th. So I overpaid 7 days, but I did not find a way to get the...
View ArticleCredit Check Question?
Hey Everyone! Quick question regarding the credit check when purchasing online: - How long is the credit check and quote deposit good for? The reason i ask is this.....I was going to sign up for...
View ArticleI'd like to pay my last bill.
This is Noriko Isogai.Phone number is xxx-xxx-xxxx.My account is [edited for privacy – please do not post personal information].I moved out USA and I canceled mobile.I have to pay last bill.But I...
View ArticleWireless plan issue
Hello. I've been having an issue with my wireless bills for The past 2 billing cycles. When I got my plan back in February, I got a promotion of buy one get one free. I got 2 Samsung Galaxy s6, and...
View ArticleCredit of $1,900 related by 611
I was advised today by Chelsea at 611 that my wireless account has received a $1,900 credit I have been working on. She could see it but could not email it she said. My bill still shows $1,251 due...
View ArticleGot charges for AT&T free text message
Traveled to multiple countries in Asia and Europe in May 2016. After I got back to the US, found that I got charges for 13 text messages during my 3-weeks trip. Look into my phone and found only 8...
View ArticleWhy was I charged?
I was told when I opened up my account that I could purchase a phone for 1 of my 4 lines. We got an iphone6 and all I would have to pay was taxes which I did in the store that day. Now I am being...
View ArticleFees for additional shared data
When do the fees for additional shared data appear on my bill?If they do not appear on the phone bill, how do I access, and pay them off?
View ArticleReady to jump ship and extremely frustrated!! Please help. Bad info on...
Please help me. I am sooooo very frustrated at this point. This makes absolutely no sense that the credits have not been correctly applied to my account. This all started around February 2016 when I...
View ArticlePlease Extend payment arrangement past 5 days; My Son is in France!
HelloI was on phone with Nicolas to escalate my payment arrangement. My Son is studying in France and due to the recent international threat last night, I would kindly ask to please extend my payment...
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