Is it against AT&T policy for an employee to ask for a credit against her account. I have a friend that works for AT&T, she is a newhire. She has 3 lines on her plan and her EMO discount applies to 2 of her lines, but not her line. She added the EMO through her employers website a couple of times and spoke to customer service and got an EST for her bill, but when she saw her bill it was not what she was told. She then called some special customer service for AT&T employess and explained the situation and she was told it would be taken care of. She was then transferred to billing. They told her they would report the siutation to her manager(and dispclinary action may be taken) because she was asking for a credit on her account, imo I believe it was a valid reason. She talked with her co-workers and her co-workers said the person she talked to was trying to scare her. She talked with her boss to and she said her boss wasn't mad.
She is sitting next to me crying her eyes out, she did say she would drop the situation and just wait for the next bill. If I were her I wouldn't but being an employee of the company you work for I guess you can get in trouble. But I believe this is wrong. Can I get a second opinion for her? I told her not to worry too. Her boss didn't get any commucation from the person that she was speaking to yet.