Hello,
My family is a long standing AT&T small business customer. Among other lines on our plan, my business line is currently on our plan. I routinely travel internationally for business purposes. Before traveling, I always call AT&T to have them help me set up an international travel plan.
Recently I was over seas in May, and again in June-July. Both times I spoke to an AT&T representative before traveling, during my trip, and after coming home. My bills for these months are ccompletely outrageous, and I have been trying to get them resolved for some time now. Most recently I called in to AT&T on Monday August 4th. I explained my situation multiple times to several people in the billing department both domestical and for the group that covers international calls.
After nearly an hour on the call I was offered a % discount on my monthly bill, I stated to the customer service rep that this was not what I wanted. I simple wanted to straighten out the billing issue. He mentioned that only a supervisor would be able to address this, so I asked to speak to a supervisor. He transfered me and I was sent to a voice mail box. I Left a voice mail and have never heard back.
I am absolutely appalled in the customer service I receive from AT&T on an ongoing basis. Every time I travel internationall I come home to an outlandish bill because either my account was mishandled or a representative promised a service that could not be provided.
As someone who provides a great deal of business to AT&T and has done so since roughly 2007 I would expect much more. I am ver much considering canceling my services and moving to a Verizon plan, as my collegues who subscribe to Verizon never seem to have these sorts of issues.
I hope to hear back from someone as soon as possible as these are time sensitive billing related issues that have already been delayed substantially.