On 5/30/14, I went to RadioShack to start new AT&T service. On 5/31/14, I went into the AT&T corporate store in Lufkin, TX to have my new AT&T number replaced with my old Sprint number. The representative told me this could be done and proceeded to port my number. Little did I know, he was fraudulently opening a second line with my ported number with no equipment or contract, but an additional activation fee and $80 plan. Before I left the store, I was told that my port was successful, I was given a new sim card for my existing phone with the former Sprint number and my old sim card with my original AT&T number (the number I wanted replaced) was thrown out by the store representative. It was not until I looked at my bill two weeks later that I realized what had been done!! I went back to the store and was told that nothing could be done except to cancel the original AT&T number, be charged a $325 ETF, and purchase a new phone for my ported number. My second choice was to cancel my ported number. No one would acknowledge thet fact that a second line was opened in lieu of my request to have my original number replaced with a ported number from Sprint. This line was opened under fraudlent circumstances and I am left to foot the bill or lose a number I have had for 10+ years due to an AT&T employees greed for commissions. The 2 representatives I worked with and the assistant store manager ganged up on me and proceeded to explain that it was my fault for activating with Radioshack in the first place and not coming into the corporate store. I spoke with the manager who admitted to have witnessed the entire scene, but did nothing but return to her office in the back of the store. I called the Area Manager and have yet to be answered. I keep getting the run around from customer service and I have spoken with both the manager and assistant manager of the store with no help! They recognized their mistake because they have since cancelled the original number, and credited the additional plan charges, however, I am still left to foot an ETF and activation fee for an extra line that was opened to due to unethical and fraudlent behavior in a corporate store. On 6/21/14, I filed a complaint with the FCC and BBB. What else can I do?
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