This isn't sour grapes because AT&T has always been willing to give me courtsey credits when I have gone over my data.
My roomate recently moved out due to him getting laid off and my monthly bills went up. I was looking for ways to lower my AT&T bill and checked out my plan and thought if i could minimize the data i use on cellular i could lower my data package.
I have 1 iPhone on my AT&T account and my contact started on 11/23/2012.
I wanted to lower my 2gb data package down to the 1gb package to lower the amount to 50 dollars but when i switched it online it was showing same price as the 2gb plan. (because the smartphone fee does not get the discount on the 1gb plan until out of contract.) 1 customer service rep in retentions changed my plan to the 1gb and even txt'd me the confirm that i would only be paying 50 dollars a month. But when i double checked this morning they said i received bad information. That the 1gb on my plan would infact be 65 dollars a month.
That's when I took matters into my own hands, searched around on the AT&T website and finally found the fine print on the terms and conditions that not one of your 8 Customer Service reps could seam to pass on to me during the countless times i chatted with them.
++For plans 10gb or higher, AT&T Customers w/ smartphones on 2-yr agmts prior to 2/2014 are eligible for the $15/mo access charge. For plans 2gb to 6gb, Customers w/ smartphones on 2-yr agmts prior to 3/9/14 are eligible for the $25/mo access charge.
This obviously doesn't include the 1gb plan until my contract expires in november. You customer service agents either need better training or better resources. Ugh! so frustrated.