I joined this forum just today because I am very frustrated with AT&T. I don't know that this will do any more good than any of my other efforts but thought it worth a shot. I have been a customer for over 10 years now and have on many occasions defended AT&T but as recent I have to say maybe I was wrong. For starters the service in my area has suddenly be terrible. I have to turn my phone off multiple times a day and let it reconnect to towers and even then sometimes I have no service. No one I have spoke with nor the "mark your spot" app seems to be able to fix the problem. Just as much as that bothers me is the fact that AT&T has all these promotionals but never bothers to include their current, loyal customers. It is all about getting new ones! About four months ago, in an effort to cut my bill, I stumbled across an offer for the same exact plan I had that was $125 cheaper a month than what I had been paying. When I called this was verfied byt the AT&T employee that the plan was available even to current customers. But then this month I upgraded a line due to a obolete, no longer working phone only to get my bill and see that line was back to the same price as before. When I called I was told that promotion no longer existed so every change of contract reverts back to the old price. Really!!!! First we tell you it is available and then we penalize you for upgrading which mind you extends my contract for two more years! I really don't get it. I understand they are a business out to make a profit but I believe in being loyal to your customers just as you want them to be loyal to you. It makes me sick to think that after all the money I have given them through my service that they can be so inconsiderate of me as a loyal customer. I may not be able to do it right away but I am even closer than before at just changing to another provider all together. I'm sure the others have their flaws also but I just can't understand such poor service to those who are helping you make a dollar. But I guess I am only one person so they really don't care!!
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