I am putting this out there. I have been dealing with customer servce, the store manager, and now a memeber of the Social Media Team(whom consulted which his whole team). I am extreamly tired of the beating around the bush and just receiving apologies for the misunderstanding, and I wasn't lied to. You not disclosing the full story is still lieing to me. Misleading me is still lieing to me. The following is my last response to the Social Media Team, and it is time to just add another Thread to the endless threads of the mislead customers out there. I honestly hope that this helps fellow comsumers that are in the same boat as myself, and hope that AT&T figures out how to regain the loyality of all the consumers they have hurt.
Following is the responce to DougC
myAT&T Social Media Team
AT&T Social Media Manager
I was able to see endless pages from other customers with the whole "Bate and Switch" issues. Every one of those had no satisfying outcome. Under what I have read in majority of those, you guys lost that customer. Few of them only an AT&T customers for a few years to one that was a customer for 45 years. Every one that I looked into, that loyal customer just shown how AT&T did nothing but apologized for the issue. It to the point you guys have also lost this former loyal customer as well.
All I have been hearing since the 5th of June, sorry you got lied too. We can't give you that much of a credit. We can't fix what the sales person did to you months ago. We know we promised this, but we can't keep our word. But we will back date this bill and give you $173 credit. You still owe us, even though we lied and that is still $440 difference from what we promised on the 17th. In reality, we didn't lie, just didn't tell you the whole truth.
In all, I am still a VERY DISSATISFIED customer. You guys have lost my trust and faith in you guys taking care of us, the customer. You guys show you are there for the commission and profit, and not taking care of the consumer.