Somehow AT&T allowed my bank card to be used to pay someone else's bill using the automated system and an incorrect zip code for verification purposes. After getting the run around for 2 days I have a negative balance on my bank account and have to wait about a week for a refund of the amount. I've had to use my Credit card to buy groceries (which is now accruing interest) and can not buy school supplies for my kids or take care of other things I need to. I've talked with my bank who is willing to reverse the fees incurred but not until the funds are refunded. So I'm getting my money back but nothing other than an I'm sorry for your inconvenience please wait one week before spending money that should be in there. Im getting nothing to compensate me for having to pay interest on my credit card or my time (hours on the phone to resolve the issue) the aggravation I've dealt with or the stress of trying to figure out how I'm going to take care of the things I have to take care of without the funds to do it. This is a complete interruption to my life and I can't even purchase lunch for myself while at work!!. I'm beyond aggravated with AT&T and wish I had stuck with sprint. At least with them I knew my info was safe! I'll be contacting the attorney general as well as the better business Bureau to file reports on the safety of personal information!!
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