Why were we quoted one price at the att store (in Auburn ca) when we got new iPhones and added a new phone line and my bill is extremely higher. We were quoted $40 a month for direct tv and it's $50 on the bill. The phones were a BOGO deal and I'm getting charged for the second phone. I had unlimited data before. I was grandfathered in. We got the direct tv, so the other line could get unlimited. That's what we were told. There's a $60 charge for the unlimited. When I call att and speak to a representative I hear a different story each time. Att lied and I can't get to the bottom of it. It's very frustrating. I've been an att customer for many years and have been happy. I'm not happy now. If I don't get this resolved soon, I'll be switching providers FOR SURE!
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