Hello. I made a payment in April for the full amount of my bill. I paid using my checking account, using a bank draft. They pulled the money from my account, said the payment had gotten returned, put the balance back on my account, and charged me a $30 fee. I called to speak to someone and the resubmitted the payment and said they can't cancel it because it's always in progress. What is going on and why am I paying double plus fees because of a glitch?
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