I went in store and upgraded 2 phones in December 2015 using the BOGO offer for iPhone 6 and upgraded to the mobile share plan and have been paying the payment plan on both new phones for over 4 months.($75more a month than my old plan)
After 3 months/payment cycles I was to receive a credit for the cost of one phone ($659.00)
NOW AT&T is telling me " sorry this was only if you opened a NEW line". I have all the paperwork and have made every payment. I have been with AT&T for over 20 yrs and cannot believe they are doing this. How can you legitimately sell a person a promo and give them all the paperwork stating you are eligible, charge them for it and then not pay the credit when I did everything correctly.
Someone please help me get this corrected
After 3 months/payment cycles I was to receive a credit for the cost of one phone ($659.00)
NOW AT&T is telling me " sorry this was only if you opened a NEW line". I have all the paperwork and have made every payment. I have been with AT&T for over 20 yrs and cannot believe they are doing this. How can you legitimately sell a person a promo and give them all the paperwork stating you are eligible, charge them for it and then not pay the credit when I did everything correctly.
Someone please help me get this corrected