I do enjoy my new AT&T service but I feel I was misled regarding the cost of my monthly bill. I was told that my bill would be $74 per month. I even asked this repeatedly to make sure that was what I would be paying. I knew the first month I would have the one-time fees added and my bill would be significantly larger. My first bill's ammount was exactly what was quoted to me. Now I have received my first monthly bill and it is $81 per month. I can see that it is because there are taxes added but I was assured that my total monthly payment would be $74.
I am displeased with the service I received at the AT&T store. Not only did they lie to me about my monthly payment amount, they also told me I could not use my employer discount for accessories in the store and I could only purchase online with the discount. I later found out from another employee at the same store that this was not the case. This involved me making an additional trip to the store and issues with my online purchase which caused a half an hour visit at the store just to buy a case for my new phone. On top of that they employee said they could not help me with transferring my data from my old phone to the new phone. With all the improvements AT&T is trying to make with their store and customer satisfaction, I find this unacceptable.
The bottom line is, I was lied to twice during my first trip. I could have made one trip and had everything I needed but was inconvenienced by misinformation on top having to pay a higher monthly payment than I had budgeted. Now I'm locked in for two years. I hope AT&T will work with their employees to make it very clear what the payment will be and make them knowledgeable enough to know what services they can offer in-store.