I have been an at&t customer for almost 9 years. I have 3 lines and pay them $258 a month! I recently lost my job and told them that but I still made arrangements and paid my bill and remained a customer. Now this month my bill was due on the 7th, I forgot and I went online to set up a payment arrangement because it was 7 days past the due date and it wouldn't let me. I needed to set up for next Friday because that's when I get my first paycheck. Til I got break at work to call in and tell them i couldnt set one up, it had already been shut off! NO NOTICE!! they claimed they sent an email but they didn't even have my correct email address on file (which I know I called in to update) and they said they sent me a paper stating they were going to shut off my service today obviously I didn't get it or I would have called YESTERDAY! it's funny they send a text saying you're getting to your max data usage but they don't send a text saying they are going to shut off your phone. So they tell me there is nothing they can do for me! Well they just lost a 9 year contract because their customer service is terrible they have no consideration for people who were loyal customers but go through a struggle. I mean 7 DAYS ARE YOU KIDDING ME. Thanks for nothing AT&T and for showing what a loyal customer really means to you.
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