All ATT Officals and Senior Management,
I am deeply concerned and frsutrated with the service you have been providing me for last 13 months. At first your network is not as good to work on certain areas(forget about inside office, even on the road its bad) in Houston and have been communicated to you over time several times, if needed I can provide you all the previous complaints and reference number with approximate time of call from my phone bill.
Secondly, you provided me a phone on which data actually never worked but you kept charging me for the data charges for 13 months, and I kept asking you to fix or resolve the issue, but you never did, at last you sent a replacement phone which was lost somewhere, but you did charge me full amount of the phone which was not even worth $50 but you charged $2XX, and then when I chased down you this for several days, then finally you admitted of refunding it.
Anytime, I had to get to ATT, it was a painful spening hours and hours of getting hold of the right person, from one person to another, one supervisor to another, one manager to another and one department to another, you do not really realize, how much painful it was for me to call you back again and over to explain everything to a different person, and then at the end of day when I want to port my number out of your system you take 13 days to release my number to another carrier. It has been an awful experience till the end, the pain does not end there yet, your social media manager on the recorded line promises me last month that I do not owe any amount to ATT, and there will be a credit left over on my number after the device charges has been taken over, and this was confirmed, if not ten times, then atleast 5 times over the phone on a recorded line, yet again I was feeling being cheated to see that after the device charges has been removed, I still see pending charges of $19.xx, and then when I speak to the same person, I am told that $19.xx is nothing, and I should pay that, as she said since my account is in high credit so she unfortunately can not do anything, I donot understand that if you will have to remove the device charges than it is your fault that you bill so much and then you have to refund and show to the customer that you are giving any credit, whereas you are not being courteous to remove those charges, and you are liable for those charegs to be taken off. If you can not provide service and send bill, it is your fault, its not that you are doing the customer any favor of just providing the courtesy for your mistakes.
It makes non sense to see the bill of plan charges of $80 for one single line with talk text and data in this competetive world, and now I have decided I will not just stop here for all your malpractices, but I want to show it to everyone what have you done to me. I was disconnected from calls while your managers and supoervisors kept me waiting, and then I had to go through the same ytrouble of explaining the same thing to the new person everytime over and over and over.
Is that the way you think you are going to survive and provide service to your customers??
If something is not done immediately to fix all the issues I have faced, then I would like to go through the consumer protection rightes and ensure that I clearly describe and indicate all the issues I have faced so far with att, and expect a resolution through them.