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Charging for labour

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Hello ,
In the past few days i faced alot of problems with rhe at&t signal it was down always and they sent for me some one to check the device in my apartment and when they checked it the problem was always from the provider and the restarting the system from the at&t office to got my signal back , so why i have to pay for that in the same time its at&t problem not mine and in the first day for me with at&t the said any service it will be free , now i have to pay 99$ for labour and it was at&t problem ?!
Full name :  Ahmed
Account number: ***

 

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