Hello,
I've been an AT&T customer for quite some time now. All aspects of the service has been impeccable. Until now.
I've just noticed that I've been paying for data/service on my old lost iPad! I purchased a new iPad air in Florida (payed cash) in December of 2014. I had it insured. I lost it around April of 2015. After looking and waiting to see if it would turn up, I suspended the service. I filed a claim and recieved a replacement...which I promtly gave to my little brother because I purchased a new iMac.
Anyway, after hearing from my fiance recently how much my bills have been from AT&T, I decided to investigate. To my horror, I've been paying monthly since around May 2015 for a lost/suspended device! These charges have added up to $900-$1000!!!!
I looked at the used history and the lost device has had zero usage since it was lost....so I can assume it's truly gone and no one stole it and is using it.
I obviously want a refund of those charges. What steps do I need to take to recieve my refund? Thanks for your time.
Regards,
Ralph D.